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Shipping & Returns

We use Royal Mail for all our deliveries within the UK and DPD for International shipping. 

We are a small start up company so to begin with we will need to ask you to cover the cost of delivery on your order. Delivery in the UK for orders over £100 are free. The more we grow, we will start to offer this as a free service. 

UK Shipping

Standard delivery within the UK is 3-5 working days (Mon-Sat). 

International Shipping

International shipping takes between 5-14 days dependant on what part of the world you are in. Please note this charge does not include your countries import duties, taxes and any additional charges, so please check these before placing your order. We currently do not ship to Russia. 

Tracking your order

You will receive a shipping confirmation when your order has been dispatched, we will endeavour to also ensure this contains a tracking number for you to chase your parcel.

 

 Location Delivery Time Price
UK standard delivery 3-5 working days £3.99
UK next day delivery next day £5.99
Europe 5-7 working days £15.00
Rest of the World 7-14 working days £18.00

 

Returns

We hope you love your order, but if you change your mind, you can return your purchase within 30 days with the original receipt. 

We will only accept returns on orders returned in their original condition that do not show any signs of wear. The labels need to be intact and attached onto the garment. 

The refund will be in the same form of payment originally used for the purchase. 

To start a return process, please enter details of the return here: https://www.klothlondon.com/a/returns

Feedback as to the reason of the return is greatly appreciated so we can ensure we are continually improving our garments. 

We aim to get your money back to you as soon as possible, but this can sometimes take up to 10 days. If after this time you still have not received your money back, please contact us. 

Wrong or faulty items

Sorry to hear that you have received the wrong item or there is a problem with it. Please contact us at team@klothlondon.com, we will look into this, and we will aim to get back to you within 24-48 hours.

Exchanges

Unfortunately, due to being a very small team we can’t offer exchanges yet. This is something we are working towards, but please send your garments back to us for a full refund if you are not satisfied.